Switzerland - World's Finest                                       Hong Kong's Online Shop for Swiss Quality Products
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Swiss House Shop Ltd.                         Shipping Policy 


We can ship to virtually any address in the Hong Kong SAR. We are however unable to deliver any products and goods to outlying islands and remote or resticted areas in the territory. We do deliver to Discovery Bay, and Tung Chung.


When you place an order, our own delivery or service associate will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We deliver everyday from 9:00am and 6:00pm 6 days a week, Monday thru Friday and 9:00am to 12:00pm on Saturdays. All orders received by 12:00pm can be delivered next business day subject to available delivery slots and availability of products ordered. Pre-Order products, hand-made products, and special orders, and items marked with advance order products are subject to separate delivery terms and you will be notified accordingly of the shipping date once the products are available in Switzerland and can be shipped to Hong Kong. Pre-Order dates are marked for each product in in our Webshop. Keep in mind that Pre-Order dates are the expected arrival date in Hong Kong. Pre-Order acceptance closing dates depend on brand and product type and may vary. Usually acceptance is closed 10 days prior to the purblished Pre-Order date in the respective product.


We will make every effort to deliver your purchased products in a timely fashion, but Swiss House Shop Ltd. will not be liable for any possible loss caused by late delivery.


GoGoX and SF Express (www.sf-express.com)serve as our local Hong Kong delivery associates. Once an order is shipped to your specified address, our delivery associate will contact you and with SF Express deliveries, we will send you a tracking number to monitor the delivery process. Our associate delivery company will contact you in advance to schedule the delivery time.


In the event of typhoons / rainstorms, deliveries will be rescheduled to the next available date. Typically this will be the next working day.
Swiss House Shop does not deliver during Hong Kong published public holidays. 


Swiss House Shop will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders. In the event something is not right, please review our FAQ or contact our customer service info[at]swisshouse-shop.com


Please also note that the shipping rates for many items we sell are based on weight, your order value and final delivery destination address. When placing a minimum order valued at Hong Kong dollar 650 or above, delivery within certain areas of Hong Kong will be free of charge.


Special shipping fees for express delivery services and special orders, including but not limited to special handling, refrigeration, freezing, etc. placed with Swiss House Shop Ltd. may apply. Dangerous Goods are not available at Swiss House Shop but in case of agreement special handling of such items is required and will be coordinated with the customer. Should your order include Pre-Order products and products available from stock, you have the option to receive a partial delivery. In such instances an additional delivery fee of HKD 65 will be imposed. 


Unless we made an error, please note that the shipping risk is with the buyer. 


We care about the environment

All our products are delivered in recyclable packing materials:

  • Kraft paper bags (for smaller quantity deliveries) or
  • Recyclable cardboard boxes (for larger items or number of items ordered)

This helps to avoid plastics bags and helps us to keep Hong Kong waste to a minimum.