Swiss House Shop Ltd. Shipping Policy
General
We can delivery your orders to virtually any address in the Hong Kong SAR. With Swiss House Shop you have the option to have your orders delivered conveniently to your business, office, or residential address within Hong Kong. This includes Hong Kong Island, Kowloon and the New Territories. You also have the option to pick-up your orders from our office located at Wayson Commercial Building, Rm 904, 9/F, 28 Connaught Road West, Sheung Wan with a prior appointment confirmed with us.
Upon completing your purchase with Swiss House Shop you will be prompted to select a delivery option. You have the choice to have your goods delivered to you, or to pick them up from our office at your convenience. Once we receive your completed order we will estimate the shipping and delivery dates for you based on the availability of your products and the shipping option you have chosen. Should you select to pick-up your orders from our office we will notify you of the date and time your order will be available, so that you may inform us of a convenient date and time you wish to pick-up your order from our office. Kindly inform us by Email at info[at]swisshouse-shop.com at least 24 hours ahead of your preferred pick-up date and time to ensure that one of our representatives is available to assist you during your visit. We will confirm the date and time to you by Email respectively.
We deliver every day from 9:00am and 5:00pm 5 days a week, Monday thru Friday, and 9:00am to 12:00pm on Saturdays. All orders received by 12:00pm can be delivered next business day subject to available delivery slots and availability of products ordered. ‘Pre-Order’ products, hand-made products, and special orders are subject to separate delivery terms and you will be notified accordingly of the shipping date once the products are available in Switzerland and can be shipped to Hong Kong.
You may schedule an office pick-up date and time with us in advance. Our office hours are Monday thru Friday from 9:00am and 5:00pm, and 9:00am to 12:00pm on Saturdays.
We will make every effort to deliver your purchased products in a timely fashion. Delivery of your orders usually takes 1-3 business days. In the event of typhoons / rainstorms, deliveries will be rescheduled to the next available date. Typically this will be the next business day. Swiss House Shop does not deliver during Hong Kong published public holidays and we are unable to deliver any orders outside of the Hong Kong SAR.
Swiss House Shop will take great care to ensure that you receive all purchased items in perfect condition and in a timely manner with no faulty orders. Unless we made an error, please note that the shipping risk is with the buyer. Swiss House Shop Ltd. cannot be held liable for any possible claims, including losses, damages or consequential damages caused by late, incomplete, or faulty deliveries of orders. In the event something is not right, please review our FAQ or contact our customer service at info[at]swisshouse-shop.com
‘Pre-Order’ Products
‘Pre-Order’ dates are marked for each product in in our Webshop and include freshly imported items such as meats and cheeses. Keep in mind that ‘Pre-Order’ dates posted in the respective products are the expected arrival date in Hong Kong. ‘Pre-Order’ acceptance closing dates depend on brand and product type and may vary. Usually acceptance is closed 12 days prior to the published ‘Pre-Order’ date in the respective product listing.
Partial Deliveries
Please note that with every order you place with us you are entitled to one delivery. Should you however wish to receive a partial delivery of your order, i.e. you have a special product request, or ‘Pre-Order’ items, that arrive at a later date in your order you have the option to receive either the partial- or the final delivery of your order from Swiss House Shop free of charge, provided that your order amount exceeds HKD 850.
Should you wish to split your order into a partial- and a final delivery you have the option to a) pick-up either the partial- or final delivery from our office, or b) pay a reduced delivery fee for either the partial- or the final delivery of HKD 65. Kindly consider the delivery fees may also be subject to additional fees depending on the respective weight of the orders.
Special Products and Delivery Requests
Special delivery fees for express delivery services and special orders, including but not limited to special handling, such as refrigeration, freezing, etc. may apply. In general, Swiss House Shop does not offer any Dangerous Goods. Products that are either flammable, corrosive, or poisonous, etc. cannot be delivered and must be picked-up from our office. Such items are marked accordingly in the product description of the specific product. Kindly note that Swiss House Shop does not accept special product requests that include Dangerous Goods as transportation from Switzerland for such items is very difficult and expensive. For special requests of highly perishable items, very large or bulky items, or fragile items Swiss House Shop recommends to pick-up such products from our office. Any special product requests are subject to separate agreements between Swiss House Shop and the customer. Should you wish to have such items delivered, Swiss House Shop cannot be held responsible for any losses or damages of such products. Swiss House Shop may refuse the right of shipping such items from Switzerland to Hong Kong.
Our Delivery Associates
GoGoX, LaLaMove, and SF Express serve as our local Hong Kong delivery associates. Once an order is shipped to your specified delivery address, our delivery associate will contact you, and with some courier services, we will send you a tracking number where you may monitor the delivery status. Our delivery company associates will contact you to reconfirm the delivery address and inform you of the delivery time. Swiss House Shop is only able to deliver orders in areas served by our delivery associates. However, special delivery arrangements may be agreed upon between customer and Swiss House Shop. Kindly note that not all product types can be delivered by all aforementioned delivery associates of Swiss House Shop. Products requiring chilled (i.e. meats or cheeses, etc.), or temperature controlled (i.e. chocolates, etc.) transportation can only be transported by some delivery companies. The same applies for fragile items (i.e. glass bottles, etc.). In such instances, alternative delivery solutions need to be agreed upon between Swiss House Shop and the customers. In some instances we at Swiss House Shop do our own deliveries thru our own representatives.
General Delivery Fee Policy
When placing an order with Swiss House Shop, you will be prompted to choose a delivery option upon check-out. You may choose to pick-up your order from our Swiss House Shop office, which is free of charge, or if you chose to have your order delivered, and if your order amount is greater than HKD 850 the delivery is generally free of charge. If your order value is lower than HKD 850 a delivery fee of HKD 85 is automatically applied to your purchase.
There are however some additional delivery fees that will be applied, and are based on the delivery address location, the weight of the order, and type of products ordered. In most cases you can estimate the shipping weight as the respective weight of some products are noted in the respective product description. You may at your convenience also contact Swiss House Shop by Email at info[at]swisshouse-shop.com to help you estimate the weight of your order.
The following is an outline of the districts in Hong Kong that we serve:
Please locate your delivery address location in above chart. The following rates apply unless otherwise agreed between Swiss House Shop and the customer:
Hong Kong Island and Kowloon (Districts 10 – 16 & 18)
- Orders with total amount < HKD 850 delivery fee of HKD 85, or office pick-up
- Orders with total amount > HKD 850 delivery fee is waived
For all orders to be delivered, and irrespective of order amount in HKD, the following weight surcharges are applied:
- Order weight < 20 kg no additional fee
- Order weight > 20 kg & < 40 kg additional delivery fee of HKD 85
- For every additional 20 kg or part thereof additional delivery fee of HKD 85
Hong Kong Island (District 17)
- Orders with total amount < HKD 850 delivery fee of HKD 85, or office pick-up
- Orders with total amount > HKD 850 delivery fee is waived
For all orders to be delivered, and irrespective of order amount in HKD, the following weight surcharges are applied:
- Order weight < 10 kg no additional fee
- Order weight > 10 kg & < 20 kg additional delivery fee of HKD 80
- For every additional 10 kg or part thereof additional delivery fee of HKD 80
The New Territories (Districts 1 - 9)
- Orders with total amount < HKD 850 delivery fee of HKD 85, or office pick-up
- Orders with total amount > HKD 850 delivery fee is waived
For all orders to be delivered, and irrespective of order amount in HKD, the following weight surcharges are applied:
- Order weight < 5 kg no additional fee
- Order weight > 5 kg & < 10 kg additional delivery fee of HKD 95
- For every additional 5 kg or part thereof additional delivery fee of HKD 95
For all orders to be delivered, and irrespective of order amount in HKD, and additional to any weight surcharges as noted above, the following special delivery surcharges are applied:
- Chilled & temperature controlled products* additional delivery fee of HKD 75
- Fragile products** additional delivery fee of HKD 80
*includes: i.e. cheeses, meats, chocolates, etc. **includes: i.e. glass bottles, appliances, etc.
Lantau & Outlaying Islands (District 1 and Islands)
In general Swiss House Shop is unable to deliver to outlaying islands in the territory. However the following delivery arrangements in agreement with the customers can be done:
Discovery Bay
- Orders with total amount < HKD 850 delivery fee of HKD 85, or office pick-up
- Orders with total amount > HKD 850 delivery fee is waived
For all orders to be delivered, and irrespective of order amount in HKD, the following weight surcharges are applied:
- Order weight < 10 kg no additional fee
- Order weight > 10 kg & < 20 kg additional delivery fee of HKD 80
- For every additional 10 kg or part thereof additional delivery fee of HKD 80
Tung Chung
- Orders with total amount < HKD 850 delivery fee of HKD 85, or office pick-up
- Orders with total amount > HKD 850 delivery fee is waived
For all orders to be delivered, and irrespective of order amount in HKD, the following weight surcharges are applied:
- Order weight < 5 kg no additional fee
- Order weight > 5 kg & < 10 kg additional delivery fee of HKD 95
- For every additional 5 kg or part thereof additional delivery fee of HKD 95
For all orders to be delivered, and irrespective of order amount in HKD, and additional to any weight surcharges as noted above, the following special delivery surcharges are applied:
- Chilled & temperature controlled products* additional delivery fee of HKD 75
- Fragile products** additional delivery fee of HKD 80
*includes: i.e. cheeses, meats, chocolates, etc. **includes: i.e. glass bottles, appliances, etc.
Kindly note that deliveries at the Tung Chung MTR station are possible with confirmed appointments between Swiss House Shop and the customer. In such instances the additional delivery fees for chilled and temperature controlled as well as fragile products are waived.
Central Ferry Piers to Islands
For the convenience of our customers living on outlying islands in the territory, Swiss House Shop can arrange deliveries to the Central Ferry Piers. Appointments are to be confirmed in advance between Swiss House Shop and customers. Deliveries to the following Central Ferry Piers can be arranged and are subject to the following delivery fees:
Central Ferry Pier 2 Park Island
Central Ferry Pier 3 Discovery Bay
Central Ferry Pier 4 Lamma Island (Sok Kwu Wan and Yung Shue Wan)
Central Ferry Pier 5 Cheung Chau
Central Ferry Pier 6 Peng Chau and Mui Wo
- Orders with total amount < HKD 850 delivery fee of HKD 85, or office pick-up
- Orders with total amount > HKD 850 delivery fee is waived
For all orders to be delivered, and irrespective of order amount in HKD, the following weight surcharges are applied:
- Order weight < 10 kg no additional fee
- Order weight > 10 kg & < 20 kg additional delivery fee of HKD 50
- For every additional 10 kg or part thereof additional delivery fee of HKD 50
Overseas Transportation
At Swiss House Shop we take the greatest possible care providing you with products from our Swiss suppliers to your residence or business address in Hong Kong. For the transportation of goods within Switzerland we only use highly reputable logistics partners to deliver the goods to our Swiss House Shop consolidation center located in the Zurich region. Our shipments are then transported by reputable airlines and we prefer to ship our goods on direct flights between Zurich and Hong Kong. In some instances we also ship by sea-freight. We usually have a monthly shipment reaching us from Switzerland. Unfortunately shipping charges within Switzerland, overseas transport, as well as local delivery services in Hong Kong are quite expensive but we do our utmost to minimize the transportation expenses as much as possible by working closely with our partners throughout the logistics chain and offering our customers viable delivery options such as office pick-up to minimize any local logistics fees.
We care about the environment
All our products are delivered in recyclable packing materials:
- Kraft paper bags (for smaller quantity deliveries) or
- Recyclable cardboard boxes (for larger items or number of items ordered)
This helps to avoid plastics bags and helps us to keep Hong Kong waste to a minimum.
